Refund and Cancellation & Return policy

Order Cancellation & Refunds

  1. Our company, Official Reseller, has the right to reject any refund request for any order (with or without a valid reason).

  2. Depending on the case and account status, the Official Reseller will decide whether to cancel an order and process refunds accordingly.
  3. Customers can initiate a cancel request for their orders by emailing support@officialreseller.com or using the Cancel Purchase Order option in the My Orders area.

  4. If the customer has an issue with the order or has not received the delivery for an order within 72 hours, the customer is requested to contact us within 7 business days (excluding Saturdays and Sundays). Any complaints received after the stipulated 7 business days will be entertained subject to the sole decision of our company and our team. Our team might take a few days (up to 5 business days) to respond to customer complaints (for delivery issues or refunds).

  5. If a refund is approved, it could take 7 to 10 business days for the amount to be credited back to the original payment mode. 
Gift Card Orders & Refunds
 
  1. The gift card(s) sold by the Official Reseller is/are genuine, freshly generated with a full balance, and will work 100% of the time when redeemed.

  2. Never forward the gift card(s) and/or the email in which the gift card(s) were delivered to anyone you do not trust. Once you forward this email to anyone (it doesn't matter who it is that you forward it to (friends/family/relatives/colleagues/social media met/any other person) or to which email address you forward it (personal/official/company), you will automatically lose your eligibility for a refund for this order. No exceptions will be provided in this regard.

  3. Official Reseller will NOT entertain any claim that the gift card(s) was already activated/redeemed or did not work/activate/redeem or invalid/incorrect or did not give the full balance or that there is a link instead of a code/card or that there is a code/card instead of a link or my relative/friend/known person/unknown person to whom the gift card(s) and/or the emails in which the gift card(s) were delivered was forwarded to has confirmed that the gift card(s) is not valid/not working or any other reason not mentioned earlier. Official reseller will NOT refund the money you have paid to purchase those gift card(s) under any circumstances.

  4. No information on who activated the card and when it was redeemed shall be provided to the buyer.

  5. Be aware of scammers and the common scams surrounding gift cards. We have discovered that scammers from abroad lure citizens in India to send gift cards and later claim that the cards are not working or invalid. Such claims are not eligible for a refund.

  6. All orders where the customer fails to provide identity and/or financial verification documents are not eligible for a refund. 

The above-mentioned conditions also apply to all digital products (not just gift cards) purchased on the Official Reseller website (unless otherwise specified explicitly).

Please note that our company, Official Reseller, reserves the right to change any of the above conditions or statements at any time without prior notice to anyone.